Terms and Conditions
GENERAL TERMS AND CONDITIONS
for online trade with consumers as of June 2020
1. IDENTITY OF THE CONTRACTING PARTY AND CHOICE OF LAW
The contract is entered into with Keralit Veterinär- und Pferdetechnik GmbH.
Address:
Keralit GmbH
1 Brenntenhau
D-71106 Magstadt (Germany)
Phone +49 (0) 7159 / 42 84 8
Fax +49 (0) 7159 / 42 70 1
http://www.keralit.de
Email: info@keralit.de
Stuttgart Commercial Register, HRB 245000
Managing Partner: Florian Ruff, Dipl.-Ing.
Please direct any questions or complaints to the address above.
German law applies, with the exception that consumers with a habitual
A stay abroad, regardless of this choice of law, is subject to the mandatory
can invoke the consumer protection laws of their home country.
2. FORMATION OF THE CONTRACT, LANGUAGE OF THE CONTRACT, ORDERS
(1) Contracts may be entered into on this portal by customers residing in the EU and in
Norway, Liechtenstein, and Iceland will be closed. This does not affect our
Delivery restrictions (see section 7 below).
(2) Contracts may be concluded only in German.
(3) The ordering process consists of the following steps, and you will be automatically guided through the ordering process
are to be conducted as follows:
First, select the items you want and add them to your shopping cart. Next,
You can then initiate the payment process by checking the "Proceed to Checkout" box.
You can then use Express Checkout to pay with Visa, Mastercard, American
Express, Apple Pay, Google Pay, Klarna, Maestro, Union Pay, and PayPal for ordering and payment
to complete the transaction, or alternatively, to do so by entering your email address and shipping address. You
You can then give your consent by checking the box provided for that purpose
Please note that we will save the information you previously entered so that you can
Be able to pay faster. Later on, you can then activate the option you want
Select a payment method and enter the necessary information (e.g., credit card information). If
If you do not want the shipping address to also be used as the billing address, you can
uncheck the corresponding box and enter the data for
Enter the billing address. Regardless of whether you have a separate billing address
Whether you enter it or not, an overview will appear showing the items you ordered as well as the –
shipping costs, if any. In the next step, you can then place the order
Review. Clicking the “Review Order” button will take you to the page, which displays an overview of the items you ordered as well as your other details from the previous steps
data you entered. You can use the “Edit” button to correct your entries before you
After confirming the General Terms and Conditions and the right of withdrawal by clicking the checkbox
by clicking the "Buy" button, the user can submit the order, which incurs a charge.
(4) The presentation of our products in the online store does not constitute a binding offer. A binding offer is made
Rather, it is on your part, when you submit the order.
For payment methods where you initiate a payment order as part of the order process
(e.g., PayPal, Klarna), the contract is concluded upon initiation of this payment instruction.
If you pay in advance, the contract is concluded as soon as you receive the necessary bank information from us
have.
In all other cases, the contract is concluded upon receipt of our automatic order confirmation,
which you will receive by email immediately upon receipt of your order. The
The order receipt confirmation also serves as an order confirmation. It includes our Terms and Conditions as well as our
The right of withdrawal policy and the sample withdrawal form are attached.
3. STORAGE OF THE CONTRACT TEXT
Keralit , GmbH stores the contract text for your order. You will receive—as mentioned above—
described – immediately after you place your order, you will receive an order confirmation with all
Order details will be sent to the email address you provided.
4. RETENTION OF TITLE
(1) The delivered goods (goods subject to retention of title) remain the property of the seller until all claims arising from
Under this agreement, the property belongs to Keralit GmbH.
(2) In the event of third-party attachment of the goods subject to retention of title or other third-party interference, you must
indicate that the property belongs to Keralit , LLC, and must notify Keralit , LLC immediately in writing
notify the company so that it can enforce its property rights.
5. PRICES, SHIPPING COSTS
1) All prices are total prices and include statutory VAT.
(2) The amount of the applicable shipping charges and the threshold for free shipping for each
For a list of countries, please refer to the cost overview in our current Terms of Delivery and
Shipping Terms.
(3) Shipping costs are calculated and displayed in the shopping cart before an online order is placed
and shown separately in the summary and on the invoice.
6. ACCEPTED MEANS OF PAYMENT, INVOICING
(1) We accept the following payment methods:
Visa, Mastercard, American Express, Apple Pay, Google Pay, Klarna, Maestro, UnionPay, PayPal
(2) Keralit , GmbH is—subject to any conflicting statutory provisions of the respective
The state in which you reside—entitles you to receive the services electronically
to be billed. If Keralit GmbH chooses to do so, you will receive the invoice via e-
Email. You may revoke your consent to this, provided there are objectively valid reasons for doing so.
object to invoices being sent by email. This revocation must be made in writing, by
State the reason.
7. DELIVERY RESTRICTIONS AND TERMS, SHIPPING TIME(1) We ship only to delivery addresses within the EU, as well as to Norway and Liechtenstein.
(2) You will receive a shipping confirmation in a timely manner once your order has been shipped.
(3) Deliveries are made via parcel service exclusively on business days.
(4) The shipping time is calculated as follows: The delivery period begins on the first business day
after the payment order has been submitted to the payment service provider. If the last day of the deadline falls on
a Saturday, Sunday, or a public holiday recognized by the government at the delivery location, then
the next business day in place of such a day.
8. SETOFF, RIGHT OF RETENTION
(1) You are entitled to set off only if your counterclaims have been legally established
have been established by a court or are undisputed. This restriction does not apply to counterclaims
arising from the same contractual relationship.
(2) You may exercise a right of retention only to the extent that the claims arise from the same
result in a contractual relationship.
9. RIGHT OF REVOCATION
Consumers have the right of withdrawal described in our withdrawal policy. Consumer
means any natural person who enters into a legal transaction for purposes that are predominantly neither
that can be attributed to either her commercial activities or her self-employed professional activities.
10. LIABILITY FOR DEFECTS
(1) The statutory liability for defects applies. The provisions applicable to the consumer are decisive
applicable national law.
(2) For all defects in the
For purchased items, the statutory rights apply, at your discretion. The warranty period begins
Subject to other provisions of national law, upon receipt of the goods.
11 LIABILITY
(1) Keralit , GmbH is not liable for property damage or financial loss caused by slight negligence.
This does not apply in the event of a breach of an obligation that is essential to the proper performance of the contract
makes this possible in the first place, and the customer can regularly rely on their observance. In the
In the aforementioned cases, the liability of Keralit GmbH for damages caused by slight negligence is limited to
Damage to property or financial loss is limited to the damage that is typical for this type of contract and foreseeable. The same applies
for the performance of obligations by agents of Keralit GmbH.
(2) The foregoing limitation of liability does not apply in the event of injury to life, body, or
Health.
12. DATA PROTECTION
You can find our privacy policy here
13. ONLINE DISPUTE RESOLUTION:
If we are unable to resolve a dispute with you regarding a contract entered into with us
If so, you may contact the arbitration board responsible for us, which is described in more detail below:
Visit, the Federal Government's Universal Mediation Office
Center for Mediation, Inc.
8 Straßburger Street
77694 Kehl on the Rhine
(www.verbraucher-schlichter.de)
mail(at)universalschlichtungsstelle.de
We would like to take this opportunity to expressly inform you that we require participation in
neither willing nor able to participate in dispute resolution proceedings before this consumer arbitration board,
are required by law to do so.