Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item. To exercise your right to cancel, you must notify us,

Keralit GmbH

Brenntenhau 1, D-71106 Magstadt

Phone: (049) 07159-42848

E-Mail:info@keralit.de

by providing a clear statement (e.g., a letter sent by mail or an email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, although its use is not required.

Electronic Option to Cancel

To exercise your right of withdrawal, you must contact us at , 

Keralit GmbH

Brenntenhau 1, D-71106 Magstadt

Phone: (049) 07159-42848

E-Mail:info@keralit.de

by providing a clear statement (e.g., a letter sent by mail or an email) regarding your decision to withdraw from this contract. You can also exercise your right of withdrawal online at keralit . If you use this online feature, we will immediately send you a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of the notice of withdrawal as well as the date and time of its receipt. You may also use the model withdrawal form for this purpose, although its use is not mandatory.

To comply with the cancellation period, it is sufficient to send the notice of your intention to exercise your right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will promptly refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless we have expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first. You must return or hand over the goods to us without delay and, in any case, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to inspect their condition, characteristics, and functionality.